Avoca is a Y Combinator-backed AI workforce platform built for home service businesses that need to grow revenue without growing headcount. As customer expectations for instant, 24/7 responsiveness rise and labor costs continue to climb, Avoca gives service businesses the infrastructure to compete at scale — with AI handling the communication workflows that used to require entire teams of customer service representatives.
Key Capabilities
AI Inbound Responder: Avoca answers every inbound call, text, and chat around the clock with a best-in-class AI voice CSR — ensuring a 100% answer rate regardless of call volume, time of day, or staffing constraints. The system supports multilingual conversations, custom voice profiles, and seamless human transfer when needed.
Automated Outbound Campaigns: The platform runs targeted outbound drip campaigns across happy calls, maintenance scheduling, and speed-to-lead workflows — keeping the pipeline active and customer relationships warm without any manual effort from the team.
Performance Coaching & Analytics: Avoca monitors every interaction and turns them into actionable coaching insights. Managers can review AI transcripts, call recordings, and performance dashboards to identify gaps, improve team communication, and continuously raise booking rates.
Deep ServiceTitan Integration: Avoca integrates natively with ServiceTitan and other field service management tools, keeping customer data, job details, and performance metrics synchronized in real time across platforms — eliminating double entry and ensuring operational accuracy.
Scalable AI Workforce Model: Built for teams of all sizes, Avoca is engineered to handle enterprise-grade call volumes while remaining accessible to owner-operated businesses. One client runs a $100M operation with just 9 CSRs by offloading 70% of all call volume to Avoca.
Strategic Value
Avoca acts as a force multiplier for home service businesses that have hit a ceiling on growth due to the high cost and limited availability of quality customer service talent. By replacing manual, error-prone communication workflows with a reliable AI workforce, Avoca unlocks significant revenue upside — one customer grew bookings from 10% to over 70% after-hours and added $170K in new annual revenue within months of deployment. Backed by Y Combinator and trusted by leading service brands across the United States, Avoca is defining the new standard for AI-powered customer operations in the home services industry.
